AfterToMe Consumer Subscription Terms

1. Seller and plans

1. The seller of every AfterToMe plan is SMARTEDTECH SL, B66970831, Carrer Agricultura, 16, 1º, 9ª, 08320 El Masnou (Barcelona), Spain. The seller's name, the plan, the total price including VAT, the billing period, the renewal price and date, any trial end date and the withdrawal rule are shown on the order summary before you place the order.

2. The plans, their features and limits (storage, number of recipients, EchoSoul, release options) are those shown on the price page at the time of order. A feature labelled "coming soon" is not part of any plan until it is offered with its own order summary.

3. These terms apply together with ACC-01 (account), CUS-02 (withdrawal and refunds), SEC-01 (service specific terms) and LEG-01 (release instructions). ACC-01 and SEC-01 are incorporated by reference and linked from the order summary.

2. Order and contract formation

1. A contract for the platform service is formed when the Operator records your acceptance of the applicable terms through the acceptance control shown to you (an unticked checkbox, an order button labelled with an obligation to pay, or an electronic signature) and, for paid services, when the payment provider confirms payment.

2. The Operator keeps an append-only record of the document identifier, version, content hash, date, time and acceptance method. You may request a copy of the record and of the accepted version at any time at legal@aftertome.com. Each version is archived at /legal/subscription-terms/v/<version>.

3. Acceptance by a person acting for an organisation is a representation that the person is authorised to bind that organisation. Where the Operator requires verification of that authority, the service for the organisation is not activated until verification is complete.

4. The Operator may rely on an electronic signature produced through its signature provider as the signature of the signatory under Regulation (EU) No 910/2014 and, for the UK, the UK eIDAS regulation.

5. The order is placed through the button labelled "Order with obligation to pay". Entitlement to the plan is activated when the payment service provider confirms payment; a frontend success screen alone does not activate the plan.

6. The confirmation email contains the order reference, the plan, the total, the renewal date and price, the identifiers and versions of the documents you accepted and the withdrawal instructions, and links to the versioned archive.

3. Fees and payment

1. Prices are those shown on the price page or order summary at the time of order. Prices for consumers are shown including applicable VAT; prices for business customers are shown excluding VAT unless stated. The Operator may change prices for future periods with at least 30 days' notice; a price change does not affect a period already paid.

2. Payments are processed by the payment service provider identified at checkout. The Operator does not store full card numbers. Bank transfer is available only where the order summary states so and only to the account stated on the invoice issued by the payee.

3. Where a provider is the seller, the provider's price, taxes, fees and refund rule apply to that supply; the Operator's platform fee, if any, is shown separately.

4. Invoices are issued electronically to the billing email on the account. Business customers agree to receive electronic invoices.

5. Overdue business invoices accrue interest at the statutory commercial late-payment rate and reasonable recovery costs; the Operator may suspend the service for a business customer on 7 days' written notice of non-payment.

4. Term, renewal and cancellation

1. A subscription runs for the period shown at checkout and renews automatically for the same period at the price in force at renewal unless you cancel before the renewal date. The Operator sends a reminder at least 15 days before each renewal stating the price and the cancellation method.

2. You may cancel at any time from your account settings or by email to support@aftertome.com; cancellation takes effect at the end of the current paid period. Fees for the current period are not refunded except where the statutory withdrawal right or a legal warranty applies.

3. Free trials convert to a paid subscription at the end of the trial unless cancelled; the trial end date and the first charge are shown before you start the trial and in the confirmation email.

4. Where a plan is sold for a single payment without renewal, the order summary states the service period, the integrity-verification schedule and what happens if the service is discontinued (C17.2 and SEC-01 §5). Such a plan is offered only when the registry flag plans.lifetime.enabled is on.

5. The service

1. The Operator provides the vault, instruction, release and EchoSoul features described in SEC-01 for the plan you ordered, with reasonable skill and care and in conformity with the description on the price page and order summary.

2. The Operator does not provide legal, tax, notarial or probate services and does not warrant any legal outcome of your instructions. Where a feature refers you to a licensed professional, that professional is identified before you engage them and is the contracting party for their services.

3. Service interruptions are announced in-product; planned maintenance is announced 48 hours in advance.

6. Withdrawal and refunds

The Cancellation, Withdrawal and Refunds policy (CUS-02) applies and is accepted with these terms. The statutory withdrawal right and the conformity remedies for digital services apply as stated there.

7. Content and intellectual property

1. You retain ownership of content you upload. You grant the Operator a worldwide, non-exclusive, royalty-free licence to host, store, reproduce, adapt, display, distribute and create derivative works of your content for the purpose of operating, promoting (listing content only) and improving the service, for the term of your account plus the period required for backup and legal retention.

2. You warrant that your content does not infringe third-party rights and is not unlawful.

3. The Operator may remove or restrict content that it reasonably believes is unlawful, infringes these terms or creates a risk to users, and will inform you of the reason and the review route.

4. All platform software, designs, models, trade marks and data compilations are owned by the Operator or its licensors. No licence is granted except as stated.

8. Data protection

1. Platform data. The Operator is the controller of personal data processed to operate the platform: account, identity verification, acceptance records, payments, security, support, communications and analytics.

2. Provider supply data. Where a provider supplies services to a customer through the platform, the provider is an independent controller of the data it needs for that supply (booking, order, clinical, educational or professional records), and the Operator is a controller of the platform-level record of the transaction. Each party complies with its own obligations; neither acts for the other.

3. Processor services. Where the Operator processes personal data on behalf of a business customer under the customer's instructions (for example an enterprise tenant's employee data), the Data Processing Agreement (DAT-01) applies and governs; it is signed as part of the order.

4. Sharing between SET platforms. Personal data is not shared with any other platform operated by the Operator or its group unless you enable the specific destination in your settings. Enabling one destination does not enable others, and you may disable it at any time.

5. International transfers. Personal data is stored in the European Economic Area (or, for wellbridge.uk, the United Kingdom). Where a processor outside those areas is used, the transfer is covered by Standard Contractual Clauses or the UK Addendum/IDTA, listed in the subprocessor annex.

9. Changes

1. The Operator may amend these terms for legitimate reasons: changes in law, in the service, in security or fraud prevention, in the payment provider, or to clarify wording. The Operator notifies you of material changes by email and in-product at least 30 days before they take effect (immediately where required by law or security).

2. If you do not accept a material change, you may terminate before it takes effect and receive a pro-rata refund of any prepaid period affected. Continued use after the effective date is acceptance; for major changes the service asks you to confirm acceptance at your next sign-in.

3. Every version is archived with its date and content hash at /legal/subscription-terms/v/.

10. Liability

1. The Operator is liable for damage caused by its breach of these terms, by its negligence, or under mandatory law. The Operator is not liable for loss that was not foreseeable at the time of contracting, for loss caused by a provider's supply where the provider is the contracting party, for your breach of these terms, or for events outside its reasonable control.

2. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, for fraud, for wilful misconduct or gross negligence, or for any liability that cannot be limited by law.

11. Governing law and forum

These terms are governed by Spanish law. You also benefit from any mandatory consumer protection provisions of the law of the country where you reside. Disputes are heard by the courts of your domicile; the Operator may bring proceedings in your domicile.

12. Complaints

1. Complaints may be sent to support@aftertome.com or submitted through /legal/subscription-terms/complaints. The Operator acknowledges within 2 business days and answers within 15 business days (one calendar month maximum under Spanish customer-service rules).

2. Consumers resident in Spain may use the consumer arbitration system (Sistema Arbitral de Consumo) or the consumer mediation services of their autonomous community. Consumers resident in the UK may use a certified ADR provider named in the complaints page; the Operator states on that page whether it has agreed to use that provider. The The The EU Online Dispute Resolution platform has been discontinued and is not used.

3. Nothing in this clause prevents you from bringing a claim in court.

Platform-specific terms

Statutory withdrawal and refunds

1. Right of withdrawal. As a consumer you may withdraw from a distance contract within 14 calendar days from the day of conclusion (services and digital content) or from the day you receive the goods, without giving any reason, by sending an unambiguous statement to support@aftertome.com or by using the model form published at https://www.aftertome.com/legal/withdrawal-form. Refunds are made within 14 days of receipt of your withdrawal using the original payment method.

2. Services started during the period. If you ask the Operator to start the service during the withdrawal period and later withdraw, you pay a proportionate amount for the service provided up to the date of withdrawal.

3. Digital content not on a tangible medium. Where you expressly request immediate delivery of digital content (including AI outputs, reports, model access, generated media) and acknowledge that you thereby lose the right of withdrawal, the right of withdrawal does not apply once delivery has begun. This request and acknowledgment are collected through a separate unticked control at checkout and recorded under C03.

4. Excluded contracts. The right of withdrawal does not apply to accommodation, transport, catering or leisure services with a specific date or period of performance, to goods made to your specification, or to other contracts excluded by Article 103 of Royal Legislative Decree 1/2007. Where such an exclusion applies, the provider's cancellation policy shown at booking applies instead.

5. Legal guarantees. Nothing in these terms limits your statutory guarantees for conformity of digital content, digital services and goods.