AfterToMe Cancellation, Withdrawal and Refunds

1. Which rule applies

1. This policy applies to every AfterToMe plan you buy as a consumer from SMARTEDTECH SL. The Operator is the only seller on this website; no provider cancellation policy applies.

2. Cancellation of renewal (C05.2), statutory withdrawal (C06) and refunds for non-conformity (C06.5) are three separate rights. The account screens and this policy keep them apart.

2. Statutory right of withdrawal

1. Right of withdrawal. As a consumer you may withdraw from a distance contract within 14 calendar days from the day of conclusion (services and digital content) or from the day you receive the goods, without giving any reason, by sending an unambiguous statement to support@aftertome.com or by using the model form published at /legal/withdrawal/withdrawal-form. Refunds are made within 14 days of receipt of your withdrawal using the original payment method.

2. Services started during the period. If you ask the Operator to start the service during the withdrawal period and later withdraw, you pay a proportionate amount for the service provided up to the date of withdrawal.

3. Digital content not on a tangible medium. Where you expressly request immediate delivery of digital content (including AI outputs, reports, model access, generated media) and acknowledge that you thereby lose the right of withdrawal, the right of withdrawal does not apply once delivery has begun. This request and acknowledgment are collected through a separate unticked control at checkout and recorded under C03.

4. Excluded contracts. The right of withdrawal does not apply to accommodation, transport, catering or leisure services with a specific date or period of performance, to goods made to your specification, or to other contracts excluded by Article 103 of Royal Legislative Decree 1/2007. Where such an exclusion applies, the provider's cancellation policy shown at booking applies instead.

5. Legal guarantees. Nothing in these terms limits your statutory guarantees for conformity of digital content, digital services and goods.

6. Application to AfterToMe plans. A paid plan is a digital service. If you ask the Operator at checkout to start the plan immediately, you keep the right of withdrawal for 14 days and, if you withdraw, you pay only the proportion of the period used (C06.2). The separate acknowledgment in C06.3 is requested only for one-off digital content delivered immediately (for example a generated EchoSoul export), never for the subscription as a whole.

3. Cancelling renewal

1. You may cancel renewal at any time from account settings (Plan → Cancel renewal) or by email to support@aftertome.com. Cancellation is confirmed by email and takes effect at the end of the paid period; the service remains available until then.

2. Cancellation is never harder than ordering: no call, no retention step and no notice period beyond the current paid period.

3. Cancelling renewal does not close your account or delete your vault; closure is a separate action under ACC-01 §7.

4. Refunds for non-conformity

1. If the service does not conform to its description, you may ask the Operator to bring it into conformity within a reasonable time and, failing that, to reduce the price or terminate the plan with a refund of the price paid for the non-conforming period, under Royal Legislative Decree 1/2007 as amended for digital services.

2. Requests go to support@aftertome.com with the order reference. Refunds are made within 14 days using the original payment method.

5. How to withdraw — model form

Send the following to support@aftertome.com or by post to Carrer Agricultura, 16, 1º, 9ª, 08320 El Masnou (Barcelona), Spain (the form is published at /legal/withdrawal/withdrawal-form):

> To SMARTEDTECH SL, Carrer Agricultura, 16, 1º, 9ª, 08320 El Masnou (Barcelona), Spain, support@aftertome.com:

> I hereby give notice that I withdraw from my contract for the following service: ______________________

> Ordered on: ______________________ Order reference: ______________________

> Name of consumer: ______________________

> Address of consumer: ______________________

> Signature of consumer (only if this form is notified on paper): ______________________

> Date: ______________________

Use of the form is not compulsory; any unambiguous statement is sufficient.

6. Effect of a release on refunds

Once a release has been executed under LEG-01 after a verified trigger event, the plan has been performed for that release; fees already paid for the period are not refunded for that reason, without prejudice to the withdrawal right in §2 where it still runs.

7. Governing law and forum

These terms are governed by Spanish law. You also benefit from any mandatory consumer protection provisions of the law of the country where you reside. Disputes are heard by the courts of your domicile; the Operator may bring proceedings in your domicile.

8. Complaints

1. Complaints may be sent to support@aftertome.com or submitted through /legal/withdrawal/complaints. The Operator acknowledges within 2 business days and answers within 15 business days (one calendar month maximum under Spanish customer-service rules).

2. Consumers resident in Spain may use the consumer arbitration system (Sistema Arbitral de Consumo) or the consumer mediation services of their autonomous community. Consumers resident in the UK may use a certified ADR provider named in the complaints page; the Operator states on that page whether it has agreed to use that provider. The The The EU Online Dispute Resolution platform has been discontinued and is not used.

3. Nothing in this clause prevents you from bringing a claim in court.